Terms and Conditions

Last updated: {{EFFECTIVE_DATE e.g. 2026-11-01}}

DRAFT TEMPLATE — to be reviewed by a Hong Kong lawyer before launch. Text in {{…}} must be filled in by the operator; do not treat placeholders as confirmed facts.

1. Who we are

This website (kkgame) is operated by {{COMPANY_LEGAL_NAME}}, a company incorporated in Hong Kong (CR No. {{HK_CR_NO}}), registered office at {{REGISTERED_ADDRESS_HK}} ("we", "us"). Contact: {{SUPPORT_EMAIL}}, {{SUPPORT_PHONE}}.

2. What we sell

We sell digital goods for video games and digital platforms: (a) direct top-ups of in-game currency credited to the game account identified by the user ID you provide ("UID top-up"); and (b) digital gift card codes / PINs. We are an independent authorised reseller sourcing products from licensed distributors and publishers ({{SUPPLIER_NAMES e.g. UniPin}}). We are not the game publisher. All trademarks belong to their respective owners.

Our services are offered to customers in Philippines, Malaysia, Hong Kong.

3. Account information & your responsibility

• We only need your in-game user ID / server or an email address. We will never ask for your game password.
• You are solely responsible for entering the correct ID, server and region. Top-ups or codes delivered to an ID, server or region you entered incorrectly cannot be reversed or refunded.
• Users under 18 must have consent from a parent or guardian.

4. Prices and payment

Prices are shown in the selected currency and include the item price plus a payment-method fee displayed before you pay. All payments are one-time payments; we do not offer subscriptions or recurring billing. Payments are processed by third-party payment service providers ({{PSP_NAMES e.g. Stripe / PayMongo / Xendit}}); we do not store your full card details. Card payments may require 3-D Secure authentication.

5. Delivery

Most UID top-ups are completed within 1–10 minutes after payment is confirmed; some may take up to 24 hours. Gift card codes are displayed on the order page and sent to your email. You can track your order status on the order page.

6. Refunds and cancellations

See our Refund and Cancellation Policy. Digital goods that have been successfully delivered are generally non-refundable.

7. Chargebacks and disputes

If you open a chargeback or payment dispute with your bank or e-wallet after goods have been delivered, we may suspend your account, retain evidence (order records, delivery confirmation, UID and timestamps), and pursue recovery of the disputed amount plus any fees charged to us. Contact {{SUPPORT_EMAIL}} first so we can resolve the issue without a chargeback.

8. Prohibited use

You may not use our service for fraud, money laundering, using payment methods you are not authorised to use, or reselling in breach of a game's terms. We may cancel orders and suspend accounts that we reasonably suspect of fraud.

9. Store credit (Wallet)

Wallet balance is closed-loop store credit usable only on kkgame. It cannot be withdrawn, transferred or exchanged for cash. You can add funds ("top up") with the payment methods shown at checkout, plus the displayed payment-method fee; the balance is kept in US dollars and amounts in other currencies are converted at the rate shown before you pay. Top-up limits per transaction are shown on the top-up page.

10. Third parties

Game publishers, authorised distributors and payment service providers are involved in providing the service. Use of the game itself is subject to the publisher's own terms.

11. Liability

To the extent permitted by law, our liability is limited to the amount you paid for the relevant order. We are not liable for publisher outages, game bans, or losses caused by incorrect information you supplied.

12. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region. Mandatory consumer protection laws of your country of residence still apply.

13. Changes

We may update these terms. The effective date at the top of this page will change when we do. Continued use of the site after an update means you accept the revised terms.